Refund policy
RETURNS AND REFUNDS — SILVER BELL VEV
14-day right of withdrawal
For purchases delivered within the European Union, you may cancel your purchase without giving a reason by notifying us within 14 days after receiving your goods.
Email ivanov69vatoval@gmail.com with a clear statement that you wish to withdraw. Please include your order number to help us locate your purchase, although this is not a condition for exercising your rights.
You can also request a return or cancellation through your customer account: https://shopify.com/107963679054/account. Open your order and select the available return or cancellation option.
Return instructions
Contact us for the correct return address and shipping instructions for your order before dispatching the goods. The return destination may vary by product and supplier. Do not use the address on the original parcel unless we confirm it.
Send the goods back within 14 days after notifying us of your withdrawal. Our instructions or approval do not limit your statutory right of withdrawal.
Please return all included accessories and use suitable protective packaging. You may inspect the goods as you would in a shop. You are responsible only for any reduction in value caused by handling beyond what is necessary to establish their nature, characteristics and functioning.
Return shipping costs
For a change-of-mind return, you pay the direct return shipping costs unless we expressly offer to cover them. Free delivery of the original order does not mean free return shipping. A prepaid return label is not guaranteed.
Defective, damaged or incorrect goods
Contact us with your order details and, where possible, photos or video showing the problem. We will arrange the appropriate remedy under applicable consumer law, without charge to you, including necessary return shipping costs.
These rights are separate from the 14-day withdrawal period. EU customers have a minimum two-year legal guarantee, subject to any longer protection under applicable law.
Refunds following withdrawal
We will refund the purchase price and any standard outbound delivery charge within 14 days after receiving your withdrawal notice. We may withhold reimbursement until we receive the goods or evidence that you have sent them back, whichever occurs first.
Refunds use the original payment method unless you expressly agree otherwise, without refund fees. Your bank or payment provider may need additional processing time.
Your rights against Silver Bell VEV do not depend on whether our supplier approves or reimburses a claim.
Contact
Valentin Ivanov
Cyprus Nicosia
Strovolos 2042
Agiou Evlaliou 12A
ivanov69vatoval@gmail.com